World Nomads will be temporarily suspending sales on all travel insurance plans from close of business on Wednesday 1 April 2020 for travelers from all countries (except for World Nomads USA, Canada and Brazil). We will continue to monitor the rapidly evolving situation and will advise all partners once these plans resume for sale or of any further changes.
Update: As of Monday 6 April 2020, we've now had to extend the suspension of sales to Canada and Brazil. We will continue selling policies to travelers purchasing our World Nomads USA product.
Travel policies for World Nomads USA are still available for sale and we are monitoring this availability closely.
As you can appreciate, these are unprecedented times in the travel industry and for travelers all around the world. Your travelers can read the FAQs we have prepared to assist their queries and you should know there is no change to existing policy holders, and their policies will continue to cover them under the terms of the policy purchased.
During this temporary stop-sell, you will be able to access the partner portal to view past sales and referral fees earned. You will find further information regarding existing policy amendments below.
We will continue to monitor the situation closely and will advise you once we resume issuing new travel insurance policies.
We know many of you are receiving questions from your travelers regarding coverage. We are endeavoring to answer each of them individually, however as you can imagine there are a number of travelers seeking assistance at this time. In the meantime, we have put together a series of FAQs. Please refer your travelers to the link below in the first instance and as this situation continues to evolve we will continue to update them.
Please do not refer them to our emergency assistance teams with general questions about coverage. We need our assistance teams to be focusing on genuine emergencies and supporting travelers who are overseas. Of course, if they are in need of assistance then they should call our emergency assistance teams.
We understand that a number of travelers with existing World Nomads policies are currently on the road. Your travelers can read the FAQs we have prepared to assist their queries. Existing policies will remain in place, policyholders can also check these FAQs to confirm how events may impact the cover available under their policy.
We know they might be unsure about what to do next and have prepared answers to the top question many travelers have asked. Please refer your travelers to these FAQs in the first instance:
As you know, COVID-19 and the impact to the tourism industry is unprecedented and our thoughts are with each of our partners as we navigate these extraordinary times together. Planes have stopped flying, tours are no longer operating and as an industry we're focused on helping travelers get home whatever their predictament. You can be assured, where policies remain active, you will continue to receive your referral fees.
Our team remains committed to supporting our partners and their travelers during this challenging time. Please contact your regional partnership manager if you have any concerns and we look forward to continuing to work with you now and into the future.
We believe in being a responsible travel insurance provider. That is one reason why our policies exclude Do Not Travel regions.
Do Not Travel warnings mean a destination has been assessed by a government authority as being just too risky to travel to and we don't want our travelers being hurt, injured or worse. We will continue to monitor the situation closely and will advise travelers and partners once we resume issuing new travel insurance policies.
Stay informed and help your customers by directing them to our FAQs which are updated as information is made available. We also have a new daily Coronavirus podcast, to keep travelers up to date with constantly changing state of travel in the world and we encourage you and your travelers to tune in
Please be assured that everyone at World Nomads and nib Travel is committed to providing world class medical support & assistance services that inspire and protect the traveler in all of us. Remember, we are a community whose belief in travel as a way of life may be challenged but will never waiver.